Data Leaders Who's Who: Christelle Young

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Christelle Young

Chief Strategy & Analytics Officer, L’Oréal ANZ

In the third edition of Data Leaders Who’s Who, we are joined by Christelle Young, Chief Strategy & Analytics Officer at L’Oréal ANZ.

In the hyper-competitive and fast-moving beauty industry, having a compelling data and analytics platform is key to agility across the organisation. L’Oréal ANZ Chief Strategy & Analytics Officer, Christelle Young, shares her story about hitting the ground running and driving analytics across the entire organisation. She also shares on the work L’Oréal are doing to leverage data for a sustainable future.

During this interview, Christelle shares a wealth of information in answering the following questions:

• L’Oréal is the largest beauty company in the world. What does that mean for your focus as the Chief Strategy Officer in the local market?

• What has your journey through L’Oréal been like so far?

• Was this education process applied at all levels of the organisation?

• Can you elaborate on the questions that you’ve aimed to answer within the organisation, and how receptive L’Oréal has been to asking those difficult questions?

• Can you give me an example of this in action?

• How did the decision to focus on value first help with adoption across the organisation?

• Finally, L’Oréal are leveraging data to do some innovative work around sustainability. Could you share with our audience a little of the work you are doing in that space?

The ultimate question is either “what's the problem that you're trying to solve?”, or, [...] “what are the key things that drive revenue in your company?”

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